Question 1

How long does it take to get a response?

Accepted Answer

We aim to reply to all messages within 24 hours during business days. If your inquiry is urgent, please mention that in your message so we can prioritize it.

Question 2

What can I contact BrainCura about?

Accepted Answer

You can reach out about anything — general questions, help getting started, choosing the right plan, technical issues, billing and subscriptions, therapist matching, or partnership and press inquiries. If you're not sure where your question fits, just send it and we'll route it to the right team.

Question 3

I'm in a mental health crisis. Can BrainCura help right now?

Accepted Answer

BrainCura is not an emergency service and cannot provide crisis support. If you're experiencing suicidal thoughts, self-harm urges, or any medical or psychiatric emergency, please contact your local emergency services or a licensed healthcare professional immediately.

• Emergency Services: 999
• Samaritans (24/7): 116 123
• NHS 111: 111 (England)

Question 4

How do I get matched with a therapist?

Accepted Answer

The best way to begin is by taking our quick assessment, which helps us understand your needs and connect you with a suitable therapist. If you have questions before starting, feel free to contact us through the form and we'll be glad to guide you.

Question 5

I'm having a technical problem or found a bug. Where do I report it?

Accepted Answer

Use the contact form and describe the issue — including what you were doing, what happened, and the device or browser you were using. That detail helps our team resolve it faster.

Question 6

How do I ask about billing, subscriptions, or refunds?

Accepted Answer

Send us your account email and a description of your billing question through the form, or email us directly at info@braincura.com. Please review our Refund Policy in the Terms & Conditions for details on eligibility.

Question 7

Is the information I share on this page private?

Accepted Answer

Yes. Any details you share with us are handled in line with our Privacy Policy. Please avoid including sensitive medical information or passwords in the contact form.

Question 8

Do you offer support by phone or email?

Accepted Answer

You can reach us by email at info@braincura.com or through the contact form on this page.

Question 9

Where is BrainCura located / which regions do you serve?

Accepted Answer

BrainCura is located in Hornchurch, Essex, England, United Kingdom and we operate globally. Our primary country of operation is the United Kingdom.

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