BrainCura – Privacy Policy

1. Introduction

This Privacy Policy explains how BrainCura Ltd, registered at Spectrum House, 2B Suttons Lane, Hornchurch, Essex, RM12 6RJ, England, United Kingdom ("BrainCura," "we," "us," or "our"), collects, uses, stores, shares, and protects your personal information when you use our website, mobile application, AI wellness tools, therapist services, mood-tracking features, and related wellness programs (collectively, the "Platform"). By using the Platform, you agree to the practices described here. If you do not agree, please discontinue use.

2. Who This Policy Applies To

This Policy applies to all users of the Platform. Because we handle mental-health and wellness information, some data we collect may be considered sensitive personal data and is treated with heightened care under applicable law.

3. Information We Collect

4. How We Use Your Information

We use your information to create and manage your account; deliver personalized wellness recommendations; match you with suitable therapists; provide AI-assisted wellness support; monitor progress and wellness goals; improve Platform performance; process payments and subscriptions; send appointment reminders and notifications; and prevent fraud and unauthorized access.

5. Legal Bases for Processing (where GDPR or similar laws apply)

We process your data on one or more of the following bases: your consent (which you may withdraw at any time), performance of our contract with you, compliance with legal obligations, protection of vital interests (such as preventing serious harm), and our legitimate interests in operating and improving the Platform. For sensitive health data, we rely on your explicit consent except where law permits otherwise.

6. Therapist Confidentiality

Information shared during therapy sessions is treated confidentially and is accessible only to authorized professionals involved in providing services. Disclosure may occur only where required by law, necessary to prevent serious harm, required by court order, or needed to protect user safety.

7. AI Services Disclaimer

BrainCura's AI tools are for informational and wellness-support purposes only. They do not provide medical diagnoses, do not prescribe treatment, do not replace licensed healthcare professionals, and should not be relied upon in emergencies. AI interactions may be processed and stored to provide and improve the service.

8. Data Sharing and Disclosure

We do not sell your personal information. We may share information with service providers (cloud hosting, analytics, payment processors, customer support) under contractual confidentiality obligations, and with legal authorities when legally required or necessary to comply with laws, respond to legal requests, protect user safety, or prevent fraud or abuse. Therapists receive only the information needed to provide services to you.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to remember preferences, improve performance, analyze usage, and enhance security. You can manage or disable cookies through your browser settings, though some features may not function properly if disabled.

10. Data Security

We implement reasonable technical and organizational measures, including encrypted communications, secure cloud infrastructure, access controls, authentication systems, and regular security monitoring. While we strive to protect your information, no online system can guarantee 100% security. We will notify affected users and relevant authorities of any data breach as required by applicable law.

11. Data Retention

We retain information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. As general guidance: account information is retained while your account is active and for 12 months after closure; therapy and health records are retained for 7 years; and analytics data is retained for 24 months. After applicable retention periods expire, information is deleted, anonymized, or securely archived.

12. Your Rights

Depending on applicable law, you may have the right to access your information, correct inaccurate information, delete your account data, withdraw consent, request data portability, restrict or object to processing, and lodge a complaint with a supervisory authority. To exercise these rights, contact us at info@braincura.com or submit a request via our Contact Us. We will respond within 30 days or as required by law.

13. Children's Privacy

The Platform is intended for users aged 18 and above. Individuals under 18 may use the Platform only with verifiable parental or legal-guardian consent where permitted by law. We do not knowingly collect data from children without such consent, and will delete it promptly if discovered.

14. Third-Party Services

The Platform may contain links to or integrations with third-party websites, therapists, payment gateways, or external services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies separately.

15. International Data Transfers

If you access the Platform from outside the United Kingdom, your information may be transferred to, processed, and stored in locations where BrainCura or its service providers operate. Where required, we implement appropriate safeguards (such as standard contractual clauses) to protect your data during such transfers.

16. Compliance

We aim to handle personal data in accordance with applicable data-protection laws, which may include the UK GDPR and other applicable privacy laws in the regions where we operate.

17. Emergency Situations

BrainCura is not an emergency service. If you are experiencing suicidal thoughts, self-harm intentions, a severe emotional crisis, or a medical emergency, please contact your local emergency services or a licensed healthcare professional immediately. • Emergency Services: 999 • Samaritans (24/7): 116 123 • NHS 111: 111 (England) Our wellness tools are not a substitute for emergency care.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by posting the updated version with a revised "Last Updated" date and, where appropriate, notifying you directly. Continued use of the Platform after changes take effect constitutes acceptance of the revised Policy.

19. Contact Information

For privacy-related inquiries or to exercise your rights, contact us at:

• Email: info@braincura.com
• Support: BrainCura Support
• Address: Spectrum House, 2B Suttons Lane, Hornchurch, Essex, RM12 6RJ, England, United Kingdom